Terms & Conditions

Release and Waiver of Liability

By signing up for classes, private coaching, personal practice times, or booking events, you agree to Polates Perth’s Terms and Conditions and accept the following:

Important

Acknowledgement of Risk

I understand and acknowledge that pole dancing and related activities involve inherent risks, including the risk of injury or death. I participate in all Polates Perth activities entirely at my own risk and accept full responsibility for any resulting injury or loss.

I release and waive all legal rights of action against Polates Perth, its directors, instructors, independent contractors, employees, landlords, and lessees, including any claim arising from negligence, breach of duty, or any omission related to my participation in activities.

I agree to indemnify and hold harmless Polates Perth and all related parties against any claims, liabilities, or damages arising out of my involvement.

Health & Medical Clearance

I confirm that I have consulted with a medical professional regarding any injuries, illnesses, or conditions (including pregnancy) that may affect my participation. If pregnant, I understand I must provide a medical certificate clearing me to participate in pole dancing. Participation while pregnant is undertaken at my own risk.

Behaviour & Studio Conduct

I agree to follow the directions of instructors at all times. Failure to comply with instructions or studio rules may result in removal from class without refund. I acknowledge that non-compliance increases risk of injury and accept full responsibility for any resulting consequences.

Participants must not be under the influence of alcohol or drugs during classes, practice times, or events for safety reasons.

Deposits and Payments

All payments, including class fees, block payments, deposits, trial classes, workshops, events, and practice sessions, are non-refundable and non-transferable.

We are unable to reserve class spots without a confirmed booking or payment. Payments can be made via our website, direct debit, cash, or EFTPOS at reception.

If a direct debit payment fails, access to classes will be suspended until the balance is cleared. Repeated failed payments may incur an admin fee.

Transaction Fees: Polates Perth covers 50% of all transaction/merchant fees. The remaining 50% will be added to the client’s payment at checkout.

Memberships (Classes + Pole Hire)

Memberships that include a set number of classes or unlimited pole hire are subject to:

A minimum 4-week commitment
2 weeks’ written notice (email or SMS) required to cancel
Membership fees are non-refundable once processed
Memberships cannot be paused or placed on hold, except in cases of illness or injury supported by a medical certificate (minimum 2-week freeze may apply)

Cancellations & No-Shows

A minimum of 2 hours’ notice is required to cancel a class booking without penalty.
No-shows (failure to cancel within 2 hours or failure to attend) will incur a $10 automatic fee, charged 24 hours after the missed session via the booking app.
Cancellations must be made through the booking platform or via email/SMS.

Missed Classes (Block Bookings)

When purchasing a 5- or 10-class block, missed classes do not roll over to future terms or blocks.

Make-Up Classes (Block Bookings Only)

You may do a make-up class within the same week if you cancel your booking with at least 12 hours’ notice.
Make-up classes must be arranged via email or SMS to confirm class availability.
Make-up classes cannot be used for practice sessions and are subject to class capacity.

Practice Times

Practice sessions must be booked at least 2 hours prior via our website or social media.
Practice times are not eligible for make-up credits and are non-refundable.

Studio-Run Events & Workshops

Bookings for workshops, showcases, and special events are non-refundable and non-transferable. Cancellations will not be credited unless required by Australian Consumer Law.

Refunds & Cancellations by Studio

If Polates Perth cancels a class, workshop, or event, participants will be offered a make-up class, transfer, or credit. Refunds will not be issued except where required by law.

Late Arrival Policy

For your safety, if you arrive more than 5 minutes late, you may not be permitted to join the session. No refund or make-up credit will be issued for missed classes due to late arrival.

Photo & Video Consent

By attending classes or events, you consent to being photographed or filmed for promotional purposes (e.g. social media, website content). If you do not wish to appear in any media, please inform the studio via email or SMS before the session.

Studio Etiquette

We maintain a welcoming and respectful environment. Any form of bullying, harassment, discrimination, or inappropriate behaviour may result in immediate removal from the premises and a ban from future participation without refund.

Illness Policy

If you are unwell or displaying any symptoms of illness, we kindly ask that you do not attend the studio. We reserve the right to deny entry to any participant who appears unwell to ensure the safety of our community.

Personal Belongings

Polates Perth is not responsible for any lost, stolen, or damaged personal property. Participants are encouraged to keep valuables secure at all times.

Age Requirements

All classes are for participants 18 years or older unless prior written consent is provided by a parent or guardian and approved by the studio. Underage participants must provide a signed waiver from a parent or guardian and may be required to have a guardian present during sessions.